Our refund policy is governed by consumer rights policies in the UAE.

Customers can return goods for a refund (or for a repair, replacement or a credit note) if the item: 
  • Has a fault that wouldn't normally have been detected at the time they bought it; (hidden fault)
  • Is not the same as described, or on a label or sign, or in an advertisement, or does not match the sample they were shown; 
  • Is not suitable for the customer's intended use as described before they bought it.
  • Refunds will be done only through the Original Mode of Payment.